Bantu.my is an online marketplace for services related to business, technology & creative design.
Users are allowed to buy or sell services and skills under these main categories:
A service or skill offered on Bantu.my is called a 'Kerja'. Every basic Kerja on Bantu.my (without the add-ons) are offered for fixed pricing structure of RM50; RM100; RM150; RM200 & RM300.
Signing up on Bantu.my is totally FREE without any charges and can be done here. Everyone who visits the website can view and browse through the marketplace but only registered users are allowed to buy and sell. After you have successfully signed up, you will receive a confirmation email to activate your account. Click on the link provided and you are can start using Bantu.my. If you created an account some time ago, the link may not work. You can request a new link by contacting us through the support page.
The main categories in Bantu.my marketplace are structured in accordance with the common business needs in Malaysia. This is to ensure easiness for users to browse through the sub-categories or Kerja portfolios.
The main categories are:
The categories and sub-categories are non-exhaustive; meaning that we will always update them based on your needs. If you have any suggestions, you can always let us know here.
When an order is not delivered on time, an option to cancel the Kerja order will be available for both buyer and seller. Once an order is marked as Cancelled, buyer will be refunded and the cancellation will be recorded under the seller performance.Note: Only the amount paid for a Kerja order will be refunded without the Bantu.my administration fee of 10%.
Option to cancel a Kerja order will also be available in the events where the order is considered non-responsive. Cancellation is also available when any wrongdoings are detected after a report due to dispute is lodged to Bantu.my
A Kerja order will be marked as Completed when seller delivered a Kerja and it is approved by buyer.
When an order is marked as complete, the order automatically closed after 14 days, or the buyer left rating & review on their order.
The seller is rewarded the earnings for the order after a cash out request is made. The cash out request is available on the maximum period of 14 working days after a Kerja order is marked as completed.Note: The waiting period for Level 4 & 5 Sellers is seven days.
A buyer sees a message in their chat window to confirm the order status. A seller will also see the confirmation message, as well as the amount of revenue they earn.
When an order is marked as Delivered, the seller has sent a final delivery message for the buyer to review. A buyer can accept the delivery with approval while providing rating and review, or request for modifications to be made to for the order.
When a message with a draft is sent to a buyer, it is not considered as a delivered Kerja order. It will be marked as ongoing instead.
Order that is not approved nor requested for modifications for 7 days after a Kerja order is marked delivered will be deemed as completed.
An order will be marked as Disputed once buyer and seller meet with a disagreement over certain matters and a report is submitted to Bantu.my. A report can be lodged here.
When an order is marked as disputed, the case will be reviewed by Bantu.my and the order will be put on hold.
Once the case is reviewed, a mutual cancellation is allowed to be proposed by either the buyer or seller.
Mutual cancellations will automatically cancel an order after two days if the receiving party doesn't reply to the request.
Both buyers and sellers will have the option to abort the cancellation before the original countdown for the order ended.
When an order is marked as Late, the seller missed the expected duration time to deliver.
Buyers are entitled to cancel their order if there?s no further response from the seller. If a seller does deliver soon after the order is marked as late, the buyer will be given the chance to request revisions or complete the order and rating their experience accordingly.
A Non-Responsive order is marked when a seller fails to respond to a Kerja order placed by a buyer within 48 hours.
A cancellation option or a new seller suggestion will be available for the buyer.Note: 100% refund including processing fee if a Kerja order is cancelled due to non-responsiveness.
When an order is marked as Ongoing, this means that the buyer has replied to the seller's instructions and the seller is expected to deliver within an expected timeframe set by the seller.
A buyer will see the expected delivery date, details of Kerja order and countdown timer in their chat window.
A seller will also see the expected delivery date, details of Kerja order and countdown timer, but also the option to send draft or complete delivery at the bottom of the chat window.
When a seller delivers a completed Kerja through the chat window, the buyer is allowed to either approve or request for modification.
Once a request is made, seller is given an extra 24 hours to complete the modification.
A cancelled order is marked as Refunded when the amount of purchase is completely refunded to buyer.
Bantu.my allows you to connect using your Facebook, LinkedIn or Google Account. This speeds up the registration process since no email activation method is necessary.
To create a Bantu.my account with Facebook, LinkedIn or Google:
We hate to see you go, but if you insist, then you can close your account.
When you deactivate your account:
To deactivate your account:
In the event where you forget your password, you can easily reset it without having to log into your account.
It is recommended that you change your password every three months.
To reset your password:
A strong password:
Currently, we offer Bantu.my in three Malaysian languages: English (UK), Bahasa Melayu, and Simplified Chinese.
To view Bantu.my in different languages:
To filter or search for Kerja portfolios based on seller?s languages:
You can use the filter on the top of the sub-categories page. Click on the preferred languages selection to Kerja portfolio filter results based on the languages used by sellers.
On Bantu.my, we wish to see every order succeed. Kerja offered on Bantu.my will vary based on each seller. We encourage users to utilize our rating system, our community, and common sense in choosing appropriate Kerja. We also encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact Bantu.my Customer Support for further assistance.Note: If an order is cancelled, sellers are not rewarded the funds from the order.
When can I cancel an order?
Cancellations performed by Customer Support can be done, when eligible, within a time period of 13 days after an order is marked as Complete. 13 days is the period of time revenue is placed on hold prior to clearing to the seller on the 14th day. Once available, funds from the order may be withdrawn by the seller.Contacting Customer Support weeks to months after an order is marked as Complete will not result in an order cancellation, especially if those funds have been successfully withdrawn by the seller. Buyers are expected to raise their concerns in a timely matter or report any suspicious behaviors shown by sellers (such as marking the order as delivered without receiving the final service).Sellers contacting Customer Support to cancel an order must have funds available to them to consider the cancellation of an order. If there are any issues with your buyer or seller after the designated time period mentioned above, Bantu.my will review both parties for any violations to our Terms of Service to consider canceling the order.
What if I have an issue with my seller or delivered service?
Buyers may contact Customer Support at any time to review your order for advice on how to proceed with their orders. Our Customer Support team will take many factors into consideration, such as the seller's ratings, responsiveness, and past order history to assess the most appropriate action to take. In most cases, buyers are directed to communicate further with their sellers if there's no justifiable reason to cancel the order.Order cancellations, similar to Requesting Revisions for your delivered order, will not be done based on personal taste. Buyers are given the option to rate their experience with the seller and share their experience in a feedback review. Avoid filing a dispute with your payment provider for your orders, as this is not in compliance with our Terms of Service, which may also result in restricting your account until those payment holds are cleared.
What are valid reasons to cancel my order?
In most cases, Customer Support will advise buyers to further communicate with their sellers with specific comments and pointers on how the seller can help the buyer resolve their issues. However, there are clear indications where canceling the order is required. Indications that an order may be cancelled by Customer Support may include the following (but not limited to):
What happens after an order is cancelled?
If an order is cancelled (for any reason), the funds paid will be refunded to the buyer?s shopping balance. If your Kerja was purchased with cleared revenue, the funds will return to your balance. Additionally, when an order is cancelled, buyers no longer retain the rights to use any of the services or the items delivered to them. All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Kerja and the delivery may not be used if payment is cancelled for any reason.
What happens if a dispute is opened and now the order is cancelled?
If a chargeback was made on a purchase or is subject to review by a payment vendor - Bantu.my will cancel the order automatically. Whenever a transaction is being reviewed by a payment vendor, we may be required to cancel a transaction completely or put it on hold for your own protection (for example - stolen credit card, other fraud activities, etc.). This is part of the service we provide to maintain a safe environment for our users.
You can browse the homepage, category or subcategory pages, or use the search to find a Kerja portfolio that matches your needs and budget. You can purchase the basic Kerja alone as well as purchasing it together with the add-ons. Just click Buy Now to make a purchase. You have several ways to pay for the service.Note: All purchases are subject to a processing fee of 10% added from the total amount.
You can browse through Kerja portfolios that you need by clicking on one of the main categories or sub-categories at the menu bar.
The flow is as like this: Main Category > Sub-Category > Kerja Portfolios.
Once you have reached the page for a certain sub-category, you will see multiple Kerja portfolios. To make it easier for you, you can use our Kerja portfolios filter. The following are the most common filters, located on the top of the page for each sub-category:
Bantu.my offers many types of Kerja for your business needs and by using Bantu.my search engine, you can narrow down your search to find exactly what you are looking for.To search for a service on Bantu.my using quick search option:
Once logged in, you can find a Kerja portfolio by browsing through the thumbnails on the home page or you can also browse the category or subcategory pages. You can also use the search. If you are just visiting Bantu.my, you can also place an order before creating an account.
Step 1: Pick a Kerja
Step 2: Order DetailsAfter you have reviewed your order details, you can proceed with selecting the payment options that you would like to use.
Step 3: Pay
Once an order is marked as Delivered, you need to provide feedback on your order before it will be marked as Completed. If no reviews & ratings or modification request is made within 3 days, Kerja order will be automatically marked as completed.
To provide review and ratings:
The Dashboard is your overall summary board of your activities as a buyer on Bantu.my marketplace.
Buyers pay Bantu.my for Kerja orders in advance. Each Kerja that you sell and completely delivered to the buyer will be accredited to you and 90% from the sales amount will be accredited to your account. See our Terms of Service for a definition of a completed order
If you would like to start selling on Bantu.my, you need to create a Kerja. A Kerja is a service or skill offered on Bantu.my marketplace.
To create a Kerja:
After you login, place your cursor to My Kerja and click Add a Kerja button.Note: You will also be prompted to create your first Kerja during your first time login as a Seller. Additionally, you can click on any Add Kerja button available throughout the marketplace.
STEP 1: Create Your Kerja
STEP 2: Set Your Kerja Items
STEP 3: Share Your Kerja
To edit your profile, click on My Profile tab. You can change or upload your profile picture, cover photo and edit your profile description.
When you have a balance in your seller account, you can withdraw your funds to either your PayPal account or the local banks of your choice.
To start the process of getting paid:
Online Bank Transfer
Fill up the necessary information and wait for notification email from us.Note: The process will take 3-5 days depeding on the bank
Provide us with your PayPal details and wait for notification from us.
The Dashboard is your overall summary board of your activities as a seller on Bantu.my marketplace.
PayPal is a service that enables you to pay, send money, and accept payments by using your email & credit/debit cards.
While using Bantu.my platform, you will come across certain terms -- which are specific to Bantu.my. Take a look at the list below to see the common wordings used on this site and their respective definitions.
This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site.
We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected]
At Bantu.my, we care about your privacy. We do not sell or rent your personal information to third parties. We do not disclose it to others except as required to provide you with the services of the Bantu.my website, meaning - to allow you to buy, sell, share the information you want to share on the Site, pay for products, post reviews and so on.
We collect information that you provide us or voluntarily share with other users, and also some general technical information that is automatically gathered by our systems, such as IP address, browser information and cookies to enable you to have a better user experience and a more personalized browsing experience.
Information that you provide us in the process of the registration will remain private and secure - including your contact information.
Information that you choose to publish on the site (photos, videos, text, music, reviews, deliveries) - is no longer private, just like any information you publish online.
Technical information that is gathered by our systems, or third party systems, automatically may be used for Site operation, optimization, analytics, content promotion and enhancement of user experience. We may use your information to contact you - to provide notices related to your activities, or offer you promotions and general updates, but we will not let any other person, including sellers and buyers, contact you, other than through your user login.
Information We Collect
When you register to the Site we ask you to provide certain personal information, including a valid email address, location and username. We may collect additional information such as physical address and additional authentication information, to provide you with the services you need (such as payment or withdrawal of funds, sending physical goods), or to ensure the marketplace integrity (for example, prevention of fraud). We collect information to provide better services and enhanced user experience to all of our Users.
In addition, we collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we are aware of your usage of the Site, and may gather, collect and record the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and all communications recorded by Users through the Site. We use that information to enhance user experience, personalize your browsing experience as well as monitor the Site for fraud and inappropriate content or behavior. We may also collect supplemental information obtained from third parties such as demographic and navigation data.
Once you register, your username and additional information regarding your activity is made public and is visible to all Users of the Site. This information includes photos you upload, your published portfolio, ?Kerja? information, ratings, and additional information you may choose to add to your profile.
How do we collect Information?
How do we use the Information collected?
We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions permitted by law.
Sharing Personal Information with Third Parties
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We may combine your personal information with information we collect automatically or obtain from other companies and use it to improve and personalize our services, content and advertising. If you do not wish to receive marketing communications from us, you can opt-out through the link attached to each communication or by sending an email to [email protected]
We may provide your personal details to third parties, only in order to operate the Site, and prevent fraud and illegal activities, as detailed below:
to service providers for the purpose of opening, operating and servicing your account (example - payment vendors, CRM systems, mailing systems or technical consultants);
to respond to a subpoena or court order, judicial process or to regulatory authorities; and
Cookies and Local Storage
You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it's important to remember that many of our services may not function properly if your cookies are disabled. For example, cookies may, in certain cases, save you from the need to enter usernames and passwords, and allow session continuity.
We take great care in maintaining the security of the Site and your information and in preventing unauthorized access to it through industry standard technologies and internal procedures. However, we do not guarantee that unauthorized access will never occur.
Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.
Third Party Sites
Your Personal Data Protection Rights
We comply with Personal Data Protection Rights 2010 and Malaysian Law in general. In any case of you notice some irregularities occurred within the Site, please notify us at [email protected]
Updating Your Information
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information please contact us and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
You can review and change your personal information by logging into the Site and visiting your account profile page.
You may also send us an e-mail at [email protected] to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Generated Content (UGC), as defined in the Bantu.my Terms Of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service.